The safety and well-being of your pet is Grooming by Precious Jules primary concern.

Please: DO NOT touch other client’s pets. Not all animals are friendly towards strangers. We are not responsible for any bites that you, your children or pets may receive.

If at anytime during the grooming process, for any reason, Jules does not feel your pet can be safely groomed, the grooming will cease and you will be called to pick up your pet. You will be charged for services completed. Jules does not use harsh handling techniques. Aggressive dogs (who are a danger to themselves and/or our staff) will be immediately sent home.

At ANYTIME Jules may require your pet to obtain a health clearance note (from a vet), stating your pet is healthy enough to go through a grooming process.

PGBJ is not responsible for any pre-existing medical conditions or the aggravation of those conditions, such as; heart disease, arthritis, obesity, infections (i.e. ear, eye or skin), allergies or any other medical problem that may be affected by the grooming process.

PGBJ is not responsible for any allergic reactions and/or eye irritation resulting from the manufacturer’s recommended usage of any products. Though the products used by PGBJ are professional grade, a pet may experience an allergic reaction to grooming products at any time. Please consult your vet prior to having your dog groomed if they are known to have overly sensitive skin. Let us know if your pet has sensitive skin or allergies.

Severe matting may cause underlying skin conditions that cannot be detected until the matting is removed. PGBJ is not responsible for these skin conditions nor the aggravation of these conditions due to the grooming process. Occasionally minor abrasions, cuts or razor burn are a result of severe matting. PGBJ is not liable for any of these occurrences nor vet bills incurred from them.

WE DO NOT DE-MATT! Even when done carefully and properly, de-matting causes discomfort/pain for your pet and can also cause skin abrasions.

PGBJ is not responsible for your pet’s escape from your car to the premises or vice versa due to improper restraint (ill fitting or broken collar, hotness and/or leash). You are responsible for properly fitting your pet’s collar/harness and making sure all their restraint accessories are in proper condition and fit to insure no slipping of the collar/harness or leash. Also, if you as the pet parent should choose to bring your pet in unleashed, you retain all responsibility for the escape and/or injury of your pet from any event or circumstance (dog bite/car accident/etc).

We have the right to refuse service to pets that pose a possible bite risk. For the safety of your pet and our staff please let us know if your pet has ever bitten someone or is known to show fear aggression. One bite can put a groomer out of work for several weeks. Some bites can cause severe permanent damage or disfigurement. We thus take all necessary precautions when working with nervous or aggressive pets. Grooming time will take longer when working with these pets. Additional fees will be added to the regular grooming fees when grooming difficult pets.

Though we use gentle handling techniques we also reserve the right to humanely muzzle and/or restrain pets that pose possible threats to their own safety and those of the staff. It is NOT a pet professional’s duty to be bitten so that a pet can be groomed.

In case of an emergency the pet parent designates PGBJ as an agent and understands that we will do whatever we deem appropriate for the well being of your pet (while in our care). If any minor injury to your pet should occur: you will be notified. If your pet becomes seriously ill or injured (including but not limited to: seizures, fainting etc.) and requires professional medical attention, PGBJ will attempt to contact you. However, if we are unable to reach you, PGBJ may engage the services of a vet (at our discretion) and the expenses will be paid by you.

Cancellation/Fees Policy

Fees will be due upon your next arrival, before the grooming starts. Pre payment may be required for repeat late arrivals and/or cancellations.

Same day cancelations will be charged 50% of the total groom cost.

If you are more than 15 minutes late for your appointment, you will be rescheduled. Late arrivals push all other clients back. PGBJ has salon style booking, therefore each pet has a designated amount of time allotted for them. This ensures the least amount of stress and time spent away from home for them. Late arrivals resulting in a reschedule will be charged a fee of 75% the total groom cost.

PGBJ holds a strict policy regarding no shows for appointments. Two cancellations or no shows will require a $50 reinstatement fee and/or the termination of our service/client relationship. Two no shows also require pre-payment to book any further appointments.

$20/ PER HALF HOUR will be charged for late pick ups. PGBJ is by appointment only, therefore our closing times differ day to day.

Pets not picked up within the 1 hour grace period of the groom’s completion, will be charged a $20 per hour sitting fee.

There is a $35 fee for returned checks (which must be paid in cash, along with the grooming fee) before your nect groom.

Holiday Cancelations will not be re-scheduled until after the Holiday.

Mandatory flea shampoo/bath ($10 additional charge) if fleas are found on your pet. There is a charge of $1 per tick (removed from your pet while being groomed).

Notice:

WE ARE NOT A DAY CARE FACILITY. PROMPT PICK UP IS REQUIRED. CASH OR CHECK PAYMENTS ONLY.

You are solely responsible for safely getting your pet(s) inside the building (to and from your car).

We encourage everyone to have their pet(s) properly leashed. Do not let pets off its leash or out of its carrier until a staff member has your pet(s) in their control. Pets (not from the same house hold) are NEVER to come in contact with each other (while under the owner’s control). Always keep your pet and self away from other animals inside the salon. Keep out of the immediate area of the doorways.

DO NOT PET animals who are not your own. PGBJ is NOT liable for bites incurred to yourself nor your pet. DO NOT OPEN INTERIOR SALON DOORS. PERIOD. Only a staff member will open salon doors for your pet(s) to leave the back areas into the lobby. Precious Grooming By… rents space to multiple groomers. Clients are only allowed in the lobby area, unless specifically invited or instructed into different areas of the building.

ALL PET WASTE MUST BE PICKED UP BY THE PET’S OWNER.